FAQ

CARING FOR YOUR POTTERY 

All Katerina Calliope pottery is food safe.

All pieces are dishwasher and microwave safe. However, hand washing is best for gentler handling and care over time. Pottery should be rinsed after use to prevent marks from food or liquids like coffee or tea over time. 

Pottery can become quite warm when heated, so please heat gradually and proceed with caution when removing from the microwave. Avoid moving items between extreme hot or cold environments as this could cause thermal shock and result in breakage. 

The beauty of handmade pottery lies in its uniqueness. Subtle variations in size, shape, or glaze make each piece exclusively yours. 

SHIPPING (CANADA & U.S.)

Products will be processed within two days unless otherwise indicated. Delivery estimates will be displayed at checkout and delivery times can be tracked through the tracking link provided when your order has shipped.

Shipping within Canada is free for orders over $150CAD before taxes and discounts. For orders below $150CAD, there is $15CAD flat rate shipping within Canada. 

For the U.S., shipping rates and tracked shipping options for your order will be displayed at checkout. These rates are based on your order weight. 

LOCAL PICKUP

If you are in the Greater Fredericton (New Brunswick) region, you may select the free local pickup option. Local orders are typically ready for next-day pick up and will be coordinated via email.  

INTERNATIONAL SHIPPING 

International shipping is available to the following countries: Australia, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, and the United Kingdom. 

If your country is not on this list, please let me know here and there is a possibility that it can be added in the future. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Katerina Calliope is not responsible for these charges if they are applied and are your responsibility as the customer. Please ensure you are familiar with your local import fees and regulations.

RETURNS

All orders are final sale and no returns or exchanges are accepted. Please take your time to review product photos and specifications and do not hesitate to reach out for any questions. 

All pieces are carefully packed in preparation for shipping, however in the event that your order arrives damaged, please email katerinacalliope@gmail.com with your order number and photos of the item within two days of delivery.